Company Overview
We invite you to join our team at Sterra.sg, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our vision to empower 1 million homes by 2027, elevating health and convenience to optimize daily living, and our mission to provide effective and minimalistic home wellness products, making them affordable to everyone.
Position Overview
We are currently seeking a highly capable and motivated Operations Executive to join our company. This role requires a strong focus on customer service and a solid background in e-commerce operations. As an Operations Executive, you will play a crucial role in ensuring smooth operations, managing customer inquiries and concerns, and driving e-commerce growth. The ideal candidate should possess a deep understanding of customer service, e-commerce platforms, and operational processes within the electronics industry.
Key Responsibilities:
- Oversee and manage daily operational activities related to order fulfillment, inventory management, and logistics.
- Coordinate with cross-functional teams, including customer service, sales, and warehouse, to ensure timely and accurate order processing, shipment, and delivery.
- Collaborate with relevant teams to optimize the e-commerce platform, improve the user experience.
- Analyze customer data and feedback to identify trends, areas for improvement, and opportunities for enhancing the e-commerce experience.
- Develop and maintain strong relationships with key partners to ensure reliable and timely product sourcing and delivery.
- Conduct regular performance analysis and generate reports to evaluate operational metrics, identify areas for improvement, and implement actionable solutions.
Requirements:
- Proven experience in operations management, preferably within the electronics industry.
- Strong background in customer service, with a track record of delivering exceptional customer experiences.
- Demonstrated knowledge of e-commerce platforms, order management systems, and online sales channels (Shopify / Shopee / Lazada / OMS / WMS)
- Proficiency in data analysis, reporting, and utilizing key metrics to drive operational decision-making.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, team members, and external partners.
- Strong organizational and multitasking abilities, with keen attention to detail and a focus on meeting deadlines.
- Familiarity with inventory management, logistics, and supply chain processes specific to the electronics sector.
- Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Proactive problem-solving skills and a collaborative mindset to work effectively within cross-functional teams.
Join our team and contribute to the success of our electronics company. As an Operations Executive with expertise in customer service and e-commerce, you will play a pivotal role in driving operational efficiency, ensuring excellent customer experiences, and fueling the growth of our e-commerce operations.
Working schedule: 5.5 days per week (including one weekend)
**Only shortlisted will be notified.
We are excited to work with you!!
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